Our consultative approach to client relationships provides optimal solutions to our client’s member/customer loyalty or satisfaction concerns. From clarifying each client’s needs through report findings, recommendations and action planning, SatisfactionWorks brings the highest quality research, benchmarks and consulting to each engagement.

Research

• Member loyalty and satisfaction research for associations
• Association subsidiary brand identity consulting and research
• Employee satisfaction and loyalty research for associations
• Governance studies for associations and hospitals
• Hospital nurse retention research
• Needs assessment for advanced technology research institutes
• Brand identity research for hospitals and associations

Multi-Client Databases

The firm maintains databases designed to allow similar organizations to identify best practices and develop performance benchmarks. For instance,

• A nurse retention database used by hospitals to reduce nurse turnover and identify best practices—based on surveys of over 15,000 nurses representing over 40 hospitals in 5 states.
• A member loyalty database used by over 50 associations to measure member retention strategy. The association database represents over 10 years of research based on interviews with over 13,000 hospital and health system CEOs.

Consulting

• Loyalty and retention program development
• Brand loyalty and brand identity development for hospitals and associations
• Board presentations
• Loyalty workshops
• Speakers